Privacy Policy

Who we are

Wild Alchemy (Pty) Ltd.

Registration: 2018 / 322364 / 07 

Website: https://wildalchemy.co.za

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

All details sent to us through the contact forms on our website will be stored for dealing with your query. We will not sell this information with a third party except if you sign up to our Newsletters as these are hosted with Mailchimp. Their privacy policy can be found here: https://mailchimp.com/legal/prior-privacy-policy/

We use hCaptcha to help us stop bots. you can read their privacy policy here: https://www.hcaptcha.com/privacy

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We use Google Analytics and Ads to help promote and enhance your experience on our website. You can view Googles Privacy policy here: https://policies.google.com/privacy?hl=en-US

Analytics

Who we share your data with

We may from time to time share analytic data from the website to our Shareholders or Partners for the use of updating and improving the website or our products. Including Mailchimp, Payflex. www.payflex.co.za, Yoco. www.yoco.co.za, Payfast. www.payfast.co.za We use Google Analytics and Facebook to run ads and process security on our website. hCaptcha https://www.hcaptcha.com/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We use Google Analytics and Ads to help promote and enhance your experience on our website. You can view Googles Privacy policy here: https://policies.google.com/privacy?hl=en-US

Your contact information

By you Placing an order or filling out a form on our website you consent for us to share your details with our courier service, our partners, shareholders, or Newsletter platform or other in the sole use of improving our website, services, or products. We will not sell your information. Through our payment partner Payflex and Payfast, they may collect information about you. You can visit their websites at www.payfast.co.za and www.payflex.co.za. We use Facebook and Google to process anyletics and advertising. Visit https://policies.google.com/privacy?hl=en-US and https://www.facebook.com/about/privacy

Additional information

What third parties we receive data from

We receive data from Mailchimp and our hosting platform of user interactions of the website our payment partners, and our marketing platforms; Facebook, Instagram, and Google. We do not sell your data however these platforms provide us with analytics and other services. Visit their privacy policy: Visit https://policies.google.com/privacy?hl=en-US and https://www.facebook.com/about/privacy

We use Cloudflare to secure and help speed up the site. You can read up about their privacy practices here: https://www.cloudflare.com/en-gb/privacypolicy/

What automated decision making and/or profiling we do with user data

We use hCaptcha to help us stop bots and spam. You can read their privacy policy here: https://www.hcaptcha.com/privacy. We also use reCaptcha to assists in stopping bots and spam. You can view their privacy policy here: https://policies.google.com/privacy?hl=en-GB We do not use any automated decision making or profiling of you using your personal information. Except for what is processed if you link to our Facebook or Instagram accounts whereby Facebooks privacy policy and terms of service apply.

We use Cloudflare to secure and help speed up the site. You can read up about their privacy practices here: https://www.cloudflare.com/en-gb/privacypolicy/

Industry regulatory disclosure requirements

We are required by law to maintain sales records and communications for a period of four (4) Years.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 4 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

We do not have access to your credit card information.

MailChimp for WooCommerce

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.